Integrative Body Health is committed to protecting your privacy and safeguarding the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and protect your information, with particular attention to SMS communications and compliance with applicable healthcare and privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
1. Information Collection
We collect personal and health-related information you provide voluntarily, such as:
- Name, phone number, email address, and mailing address
- Appointment details, health history, and other information provided through intake forms, scheduling systems, or during visits
- Insurance and billing information when applicable
- Information submitted through forms on our website or through other communications with our office
Additionally, we may collect limited technical information automatically (e.g., cookies, usage data) to improve our website and patient experience.
2. Use of Information
The information we collect may be used to:
- Schedule, confirm, and remind you of appointments
- Provide chiropractic or medical treatment and follow-up care
- Send personalized follow-ups, reminders, and thank-you messages
- Process billing and insurance claims
- Respond to inquiries and provide patient support
- Share practice updates, educational materials, and wellness tips
- Send occasional special offers or community event information (non-intrusive and only if permitted)
3. SMS Communication & Compliance
By providing your mobile number and opting in, you consent to receive text messages from us related to your care and our services, including:
- Appointment confirmations, reminders, and rescheduling notices
- Post-visit check-ins or follow-up care instructions
- Practice updates, health and wellness information, and occasional promotional messages (if permitted)
Message Frequency: Texts will be sent only as needed to support your care or provide valuable communication.
Opt-Out Instructions: You may opt out at any time by replying STOP to any message. You will receive a confirmation text and no further SMS communications.
Help Instructions: Reply HELP or contact us directly at (770) 832-1640.
Message & Data Rates: Standard carrier rates may apply.
4. Data Sharing & Third-Party Compliance
We do not sell or rent your personal information. Your information may only be shared in the following circumstances:
- With trusted vendors or service providers (e.g., appointment scheduling systems, SMS platforms, billing processors) who help deliver our services
- With insurance companies and healthcare partners as necessary for treatment, payment, or healthcare operations
- When required by law, regulation, or valid legal process
- To protect against fraud, security threats, or technical issues
All third-party service providers are required to safeguard your information and use it only as instructed by us, in compliance with applicable privacy laws.
5. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, disclosure, alteration, or misuse. While no system is completely secure, we take reasonable steps to ensure confidentiality and encourage you to take precautions when sharing personal information electronically.
6. Cookies & Tracking Technologies
Our website may use cookies and tracking tools to analyze traffic, enhance user experience, and optimize services. You can disable cookies through your browser settings, though some features may not function properly.
7. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access and obtain a copy of your personal health information
- Request corrections to your records
- Request restrictions on certain uses and disclosures of your data
- Request deletion of non-medical data (subject to legal and medical obligations)
- Opt out of SMS communications at any time as outlined in Section 3
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review the policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy, your privacy rights, or how your information is handled, please contact us:
Integrative Body Health
[email protected]
(770)-832-1640